Effective September 15, 2026 · Direct bookings at all Supreme Rentals locations
Turo reservations must be canceled through Turo and follow Turo’s cancellation policy.
Cancellation fees
| Reservation type | Notice before scheduled pickup | Cancellation fee |
|---|---|---|
| Standard vehicles | At least 48 hours | No fee; full refund |
| Standard vehicles | Less than 48 hours | One day’s base rental rate |
| Luxury/exotic vehicles | At least 7 calendar days | No fee; full refund |
| Luxury/exotic vehicles | Less than 7 days, but at least 48 hours | One day’s base rental rate |
| Luxury/exotic vehicles | Less than 48 hours | Two days’ base rental rate |
Scope and fee calculation
Applies to direct bookings at all Supreme Rentals locations. Turo reservations must be canceled through Turo and follow Turo’s cancellation policy.
The luxury/exotic category must be clearly identified on the guest’s quote and booking confirmation.
One day’s base rental rate means the reservation’s total base rental charge divided by its booked rental days, excluding deposits, taxes, and optional extras. Cancellation fees will never exceed the reservation’s total base rental charge. Refund the remaining payment after applicable charges.
Booking-error grace period
Guests may cancel within one hour of making a reservation for a full refund, provided pickup is at least 24 hours away and the rental has not started.
No-shows
A guest who has not arrived or contacted us within two hours after the agreed pickup time may be treated as a no-show, and the vehicle may be released.
The fee is one day’s base rental rate for standard vehicles or two days for luxury/exotic vehicles, capped at the total booked base rental charge. An agreed late or after-hours pickup is not a no-show.
Switching to Turo or another provider
Booking through Turo or another rental provider does not cancel the direct reservation or waive its cancellation fee. The guest must separately request cancellation of the direct booking.
How to cancel
Guests must contact the booked location by text, email, or phone. Use the time the request is received to determine the cancellation fee, including requests received outside office hours. All deadlines use the pickup location’s local time.
We will record your request and send written confirmation stating the cancellation fee and any refund due.
Refund authority and timing
Only managers may approve and process refunds. Reps and VAs must refer requests to management.
For cancellations before vehicle pickup, managers should initiate eligible refunds within three business days after confirming the final charges. Refunds go to the original payment method; bank posting times vary.
The 10-calendar-day post-return waiting period and toll/ticket review apply to vehicles that were actually picked up and returned. They do not apply to a reservation canceled before pickup.
Security deposits are not automatically forfeited because of cancellation. Release any unused authorization or refund the remaining collected deposit after properly accounting for applicable charges.
Company cancellations and exceptions
If Supreme Rentals cannot provide the reserved vehicle or an alternative accepted by the guest, issue a full refund without a cancellation fee.
Management may approve documented exceptions for emergencies or company errors. Reps and VAs may not promise exceptions.
Disclosure and effective date
Effective September 15, 2026 for new bookings. Provide this policy before payment and include it in the booking confirmation. Existing reservations remain subject to the terms provided when booked.